Master of Engineering & Information Technology

2014 - 2016

RMSSOE, SPPU (Formerly University of Pune), MH, India

Bachelor of Engineering & Electronics & Telecommunication

2003 - 2007

SCOE, University of Pune, MH, India

Those were the best of my life... It was the summer of... 2003

Tech Manager, Engineering — NTR-X Compliance Recording Platform

Jan 2023 - Present

NiCE (nice.com), Pune

• People & Org: Managed up to 30 employees (Software Developers, QA Engineers, DevOps, Automation); led 2 Scrum teams concurrently; elevated team satisfaction score from net-negative to 100% positive.
• Delivery: Consistently delivered 4 product milestones per year; awarded the Execute with Excellence Award by NiCE; led end-to-end delivery of Selective Recording, Chat Capture, Reconciliation, and Chat Attachment Download features.
• Designed and delivered a real-time Microsoft Teams Chat Ingestion service processing 10,000+ chats daily for enterprise-grade surveillance and compliance.
• Led technical discussions with Microsoft Product Manager for Chat and Reconciliation feature development.
• AI-First: Led AI-first initiative delivering 2× team productivity improvement; spearheaded Claude-based development workflows; drove GitHub Copilot adoption with a measurable 20% productivity gain.
• Migrated Microsoft Teams Media Transcoding to cloud-native .NET 10.0 and Kubernetes — 30% improvement in media processing speed.
• Achieved 70% increase in test automation coverage, reducing regression cycle time by 50%.
• Migrated on-premises VMware infrastructure to AWS in under one month.
• Served as Division Training Coordinator; orchestrated 5 in-person technical training programs; led GTC events including Sparkathon and Global Community Meet.
• Techs: .NET Core / .NET 10, Web API, C#, WCF, Azure, CosmosDB, MS Graph, Angular, React, SQL Server, Docker, Kubernetes, Microsoft Teams, Microsoft 365, Jira, Selenium, Cypress, Postman, GitHub

Technical Manager (.NET) — Change Healthcare, Pharmacy Connect

Aug 2013 - Dec 2022

Excellarate (formerly Synerzip), Pune

• Led an Agile team of .NET developers, database developers, QA engineers, and frontend developers building cloud-based healthcare web applications.
• Collaborated with US-based Product Management to translate feature requirements into sprint-ready deliverables for Pune-based teams.
• Architected and led migration of legacy applications to Azure using Rehosting, Rearchitecting, and Rewriting strategies.
• Grew into a Product Owner support role, participating in feature grooming and backlog prioritization.
• Received Certificate of Appreciation from Synerzip for outstanding delivery on the PDX project.
• Techs: C#, ASP.NET Core, Azure, Docker, Kubernetes, PowerShell, Angular 2+, Salesforce, SharePoint Online, Octopus Deploy, Dynatrace, Jira

Senior IT Consultant — Ecolab (Nalco Waters)

May 2011 - Aug 2013

Fujitsu Consulting India Pvt Ltd, Pune

• Developed Nalco 360 Toolbox end-to-end in Silverlight and enhanced Web 1.0 projects in SharePoint 2010 & ASP.NET.
• Received Client Appreciation twice from Nalco; awarded the Fujitsu Spotlight Award twice for exceptional delivery.
• Techs: ASP.NET 3.5, WCF, Silverlight, MVVM, MS SQL Server 2008 R2, SharePoint

Senior System Engineer — John Deere (SharePoint)

Aug 2010 - Apr 2011

IBM India Pvt Ltd, Pune

• Developed WebParts and workflows for John Deere's SharePoint-based Billing, EPM, and Team Sites serving 20,000+ global employees.
• Participated in IBM's SharePoint recruitment team to source and evaluate candidates.
• Techs: ASP.NET 2.0, C#, SharePoint 2010, MS SQL Server 2008, Windows

Software Engineer — GL WIN Trading Platform

Jul 2007 - Aug 2010

SunGard (now FIS), Pune

• Contributed to GL WIN, a multi-market data feed and trading station for cash and derivatives markets.
• Joined as a fresher, recruited directly from college campus.
• Techs: C++, ASP.NET 2.0, Win32, Visual Studio, SQL Server